The announcement came in the form of a banner on the operator’s GB-facing website Novibet.co.uk.
In this message, Novibet said it would cease to operate in the UK and asked customers to withdraw funds from their gaming accounts.
Novibet stated that its withdrawal is due to commercial reasons.
The GB Gambling Commission confirmed that Novibet had given up its licence, adding that it must adhere to normal closure standards.
“We have been informed by Novigroup Ltd that it is surrendering its licence,” said a spokesperson from the Commission. “The operator is aware that we expect an orderly closure of its website to GB consumers and this includes providing consumers with clear information on how to obtain their funds.”
“If a customer has questions concerning their account they should contact the operator via its website.”
The Commission’s standards for leaving the British market stipulate that operators must communicate clear information to customers through all available avenues, such as direct contact and social media.
As well as this, customers who wish to register a complaint must be provided with information on who to contact. The operator must also meet any outstanding liabilities, which may include honouring bets that are due to be settled post-closure.
Original article: https://igamingbusiness.com/novibet-surrenders-gb-licence/
