Tipico Sportsbook has earned Internet Compliance Assessment Program (iCAP) accreditation in New Jersey and Ohio for best practices in customer protection. Tipico is the first sportsbook in the United States to achieve this accreditation, the company said in a press release on Monday. The accreditation is valid through March 2026.
Administered by the National Council on Problem Gambling (NCPG), iCAP accreditation is the highest standard for online gambling player protection in the US. The iCAP framework is based on the Internet Responsible Gambling Standards, which guides operators to ensure that player protection remains at the forefront of operations.
In February 2024, Tipico launched the Fair Play Pledge, a long-term initiative that aligns with the standards set forth by iCAP. Notable feedback from the assessment highlighted several features embedded in the pillars of the Fair Play Pledge, including clear communication of odds and promotions, streamlined access to the Tipico Help Center, limits, and cool-off periods, and 24/7 human customer service.
Tipico has also implemented a phase-based approach to recognize, help, and educate customers who have exceeded its ‘Responsible Gambling Automated Thresholds’.
“iCAP accreditation is a meaningful award for Tipico because it validates our approach to make fair play a companywide initiative that requires buy-in by our employees,” said Bryan Schroeder, Senior Vice President – Compliance & Legal at Tipico.
“I am incredibly proud of our team for rallying around our efforts to continuously improve safety and clarity. Our primary goal is to ensure customers have the best possible experience when they place a bet because they trust us and our products.”
As part of the accreditation, an audit of Tipico’s Responsible Gaming practices was conducted by industry consultancy Gambling Integrity. The audit praised the development of the Fair Play Pledge and its place in “keeping with the spirit of the iCAP.”
NCPG Executive Director Keith Whyte said: “Tipico Sportsbook’s iCAP accreditation is a testament to their dedication to player protection. Through this achievement, Tipico showcases exemplary leadership and a commitment to responsible gambling best practices.”
Original article: https://www.yogonet.com/international/noticias/2024/03/26/71447-tipico-first-us-sportsbook-to-earn-icap-accreditation-for-player-protection
