iGaming solutions supplier SOFTSWISS has reported the best performance ever by the Anti-Fraud team within its Managed Services. In 2022, the dedicated experts helped SOFTSWISS partners save more than €16 million ($17.2 million) through their professional assistance, which is 14% above the previous year’s result.
In 2022, this service of the iGaming supplier processed 61,810 requests under 200 projects, registering a 53% increase in its output year-on-year. As a result, SOFTSWISS clients saw bigger savings in their accounts. In Q4 2022, the saved amount almost doubled against Q1 2022, showing growth at 88%.
Almost 70% of all fraud stopped by the Anti-Fraud team was bonus abuse, with money laundering and payment system abuse accounting for 10% each, SOFTSWISS pointed out in a press release.
In addition, crypto has become an easy target for fraudsters as the decentralized and anonymous nature of these digital assets creates an environment that makes it easier for them to operate. Therefore, “crypto is now a matter of close attention for anti-fraud teams,” the company explained.
Ilya Nesterau, Anti-Fraud Team Lead, said: “It has been an extremely positive year for the Anti-Fraud team in our fight against negative actors in the industry. Our team continues to expand at a rapid pace, with our headcount more than doubling in 2022, as we become an increasingly vital part of our infrastructure.”
“In tandem with the Research and Development team, we do our best to develop new fraud-detection tools and become even more effective. From implementing neural networks to machine learning, we focus on being more proactive and forward-looking in our approach to work,” she added.
Over the course of 2022, the SOFTSWISS Anti-Fraud team obtained a number of key certifications, including 2 ACFE and 2 GamCare certificates, and one DPP/DPM certificate.
The Dedicated Anti-Fraud Support is part of SOFTSWISS Managed Services, which the gaming solutions supplier bills as “a comprehensive solution that helps clients facilitate their iGaming brand growth.”
Managed Services operates at the intersection between the player and the platform, providing full-cycle player care. Besides enhancing user experience and spotting technical errors, the team helps clients improve their financial performance and protect their businesses against fraud, says SOFTSWISS.
Original article: https://www.yogonet.com/international/news/2023/03/28/66611-softswiss-39-antifraud-service-saves-clients-172m-in-2022
